Privacy Policy


We are committed to safeguarding the personal information entrusted to us by our users. We manage your personal information in accordance with BC’s Personal Information Protection Act (PIPA) and other applicable laws.

General Information

When you browse our website, our web server automatically collects a limited amount of information to facilitate the operation and security of our website, such as your computer's internet protocol (IP) address, operating system and browser type, and other information on your use of our site such as the date and time of your visit and the page you arrived from. We do not collect personally identifiable information about you. But depending on the standards followed by your internet service provider (ISP), your IP address may identify you.

Our website may use the following Cookies, which you can enable or disable in your internet browser:

a. Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

b. Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

c. Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

With your permission, we may collect information such as your name, sex, date of birth, email address, and phone number in order to send you information about our services, products, and other updates.

Medical information

As our website provides medical service, we may need some of your medical information, including:

- Your therapist, physician, and nurse information (including such health care providers' name, work centre, phone number, etc.) as required or where such health care provider contacts us;

- Other medical information and/or personal information in order to provide service to you.

How do you get my consent?

When you provide us with personal information to sign up for a user account, we imply that you consent to our collecting it. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at the contact information listed at the end of this policy. However, some personal information is necessary for us to fulfill our legal obligation. Without your consent we may not be able to provide you with certain services.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

We take security measures include locking areas containing sensitive special personal information and general security of our offices. Our computer systems include passwords to gain access to sensitive personal information. We also limit access to personal information to those who “need to know” to provide you with products or services.


We may disclose your personal information if we are required or authorized by law to do so or otherwise indicated in this Privacy Policy.


Third Party Services:

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We have no control over how they collect, store, use, and otherwise treat your personal information. Therefore, we have no responsibility or liability for anything a third-party website does to your personal information.

Links to Elsewhere:

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at